Yes. We offer 5% off on the base cost for your first sample order at JetPrint Fulfillment. To get the 5% discount, just contact our customer service team to update the discount before purchasing.

Your privacy and security are our top priorities. We accept both Credit Cards and PayPal, an extremely secure and highly encrypted system designed to protect customers and hold merchants accountable.

Normally, Your orders will be automatically synced to our system, then you need to manually/ automatically pay the base cost & shipping cost for fulfillment.

To manually fulfill the order, you just need to enter the orders page in our app and choose the orders to pay:https://dashboard.jetprintapp.com/orderlist

And here’s the place to set up the automatic payment for fulfillment:https://dashboard.jetprintapp.com/account?type=3

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To delete your uploaded pictures, just kindly select here:https://dashboard.jetprintapp.com/account?type=2

Then you’ll be able to click the file and choose to delete it:

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Yes sure, you can download the PSD template in the mockup generator page. Like this:

For some clothing in the Rage-print AOP clothing series, we set them for clients to use only 1 picture to customize the AOP clothing series, the system will automatically generate the picture in the front and back simultaneously. Currently if you wanna order the clothing with difference designs on the front and back, you may have to create 2 products with difference designs, and manually replace back display picture, when you have new orders on this product, you just need to notify us with order number and correct back design, we’ll manually arrange correct production for you. We’re also updating this product series to allow our clients to design the front and back separately, we will realize it in the following new version.

Blue Circle is the Safe Line to keep the most important area/content of the design within this line to ensure it won’t be cut off during manufacturing.

Green Circle is the Bleed Line to Extent the artwork to this line to ensure there won’t be white edge or related blank area during manufacturing.

First, we agree to refund ONLY in followed situations:

1. The product is severely damaged when received or has quality problem within 1 year, you can request for refund or replacement.
2. The print / engraving is not the same as you / your customers ordered.
3. Parcels missing during the delivery.

If any of these 3 situations happens, you can contact our Customer Service Support here or by email to [email protected]. We’ll process the refund procedure for you, after our finance department confirms the amount, they’ll transfer the refund to the account which you used to pay for this order in 1-3 working days most.

Note:

If the refund doesn’t reach your account over 14 days, you can contact us for a detailed refund code such as stan code.

This tip is applicable only to watches. Please click here for information on refund policies for other products.

If you want to personalize the greeting card, please confirm the size and style in advance. If you have finished designing. Please get in touch (Help Center Or Live Chat)
Please see the article Custom Greeting Card Service for more information.

Yes, the MOQ for bulk custom greeting cards is 100 pieces. You have the option of shipping it with the product or separately.

When your product status shows “Fulfilled“, if you want to put a greeting card into your product, we cannot provide this service at this time. Only the greeting cards can be sent to you individually.

Okay, that makes sense now. Since you paid this order at your store, it’s like the normal operation of a customer setting an order at your site, the money you paid was transferred to your Shopify account, not ours. Normally, Your orders will be automatically synced to our system, then you need to manually/ automatically pay the base cost & shipping cost for fulfillment.

To manually fulfill the order, you just need to enter the orders page in our app and choose the orders to pay:https://dashboard.jetprintapp.com/orderlist

And here’s the place to set up the automatic payment for fulfillment:https://dashboard.jetprintapp.com/account?type=3

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We answer emails from every corner of the globe, so there may sometimes be a slight delay in response time. We’re a team of humans, so please be patient and we are working as quickly as possible to reply to your emails. We promise we won’t leave you on read!

“Automatically order process” needs you to bind your credit card to our app and select “Automatic purchase” options of your credit card first, and then you have two options:

1. “Automatically process orders”: You need to set an optional time first. When you receive a new order, it’ll be automatically purchased by your credit card and processed to “Manufacturing” status after the Optional time you set.
2. “Manually process orders”: The new orders need you to purchase manually, then the order will change to “Manufacturing” status.

Note: You can Modify the address/quantity or Cancel the orders ONLY during the Optional time you set or before manual purchase. When the orders move to “In Production” status, you CANNOT change it anymore.

Click the “Settings” button at the top of the page.

In the “Automatically process risky orders” option, you can set to “Automatically” or “Manually” process risky orders.

The default method is “Manually process risky orders”, which means these Risky Orders will change to “On Hold” status and won’t be processed automatically, you need to manually set the next process, “Cancel” or “Manufacturing”. If you select the “Automatically process risky orders” option, the Risky Orders will be purchased by your credit cards and processed to “Manufacturing” status automatically.

1，You just need to register an account at our site: https://dashboard.jetprintapp.com/register

2，Then you can choose the product template to upload the product for customization: https://dashboard.jetprintapp.com/catalog

3，Then you can manually create orders at: https://dashboard.jetprintapp.com/orderlist, then pay for the fulfillment, and we’ll process the manufacturing and directly ship to your customers.